Frequently asked questions
What are our UK shutters made from?
Our UK Shutters Range is manufactured from premium basswood. Basswood is a genuine hardwood valued for its smooth, consistent grain, strength, stability and relatively low weight.
These are real-wood shutters rather than PVC, faux-wood or bonded composite shutters.
Where are our shutters made?
Our UK shutters are made at New Age Shutters’ specialist manufacturing facility in West Malling, Kent.
New Age Shutters is a recognised Made in Britain member, and our UK Basswood Shutters Range provides the unusual combination of genuine basswood and British manufacture.
Our other ranges are made in various other UK manufacturing facilities and a specialist manufacturer in the Far East.
Aren’t most wooden shutters made overseas?
Many real-wood shutters sold in Britain are manufactured overseas and imported into the UK. A number of the shutter ranges manufactured domestically are made from PVC, faux-wood or engineered composite materials.
Our UK Range is distinctive because it is manufactured in Kent from genuine basswood hardwood.
How long do UK-made shutters take to manufacture?
The expected manufacturing time for our UK Shutters Range is approximately six weeks.
Timescales can change according to production schedules, the design of your shutters and any special finishing requirements. We will provide the current estimate before you place your order.
What warranty comes with our UK Range?
Our UK made Basswood shutters come with a 10-year manufacturer’s warranty.
Material Things will explain the applicable terms and provide the relevant warranty information with your order.
Are basswood shutters suitable for bathrooms?
We generally recommend basswood shutters for normally dry areas of the home.
For bathrooms, wet rooms and spaces with persistent moisture or condensation, we may recommend a moisture-resistant PVC or composite shutter instead. Your consultant will assess the room and advise you on the most appropriate material.
We now offer our UK range with a PVC frame & PVC Louvres, giving the best of all worlds in wet and humid areas.
Which shutter styles are available?
Available configurations include full-height, tier-on-tier, café-style, tracked, solid-panel and shaped shutters.
The most suitable option will depend on the proportions and operation of your window, the appearance you prefer and the balance of light and privacy you require.
Which louvre sizes can I choose?
Our shutters are offered with 64mm, 76mm and 89mm louvres.
Smaller louvres create a more detailed and traditional appearance, while larger louvres provide a cleaner contemporary look and a more open view when tilted. We will show you the different options during your consultation.
Can I choose the colour of my shutters?
Yes. Our shutters are available in a selection of painted and stained finishes. Selected custom-colour options may also be available.
Your consultant can show you the current colour collection and help you select a finish that complements your room.]
However, our UK Basswood Shutters are only available in perfect white.
Can shutters be fitted to bay windows?
Yes. Made-to-measure shutters are an excellent choice for many bay windows.
The panels and frames can be designed around the individual sections and angles of the bay, creating a fitted appearance that follows the architecture of the window.
Can shutters be made for shaped windows?
Our specialist ranges of shutters can accommodate many angled, arched and unusually shaped windows.
Feasibility will depend on the individual window and the required panel configuration, which we will assess during the consultation and detailed survey.
Do shutters provide complete blackout?
Standard shutters provide excellent light control but are not intended to produce complete darkness. Small amounts of light may enter around the panels, frames and closed louvres.
If a particularly dark bedroom is important, please ask about configurations that combine shutters with a specialist blackout blind.
Do shutters help with insulation?
A well-fitted shutter creates an additional barrier between the room and the window, which can help reduce heat movement through the glass.
The precise benefit varies according to the window, the installation and how the shutters are used.
Are shutters child-safe?
Shutters do not require the loose hanging operating cords associated with some traditional blinds, making them a practical choice for family homes.
Our team will explain how your chosen operating system works when the shutters are installed.
How do I clean basswood shutters?
Dust the louvres regularly using a soft, dry cloth, microfibre duster or suitable brush attachment.
Remove marks gently with a lightly dampened cloth and dry the surface immediately. Do not soak the timber or use abrasive pads, furniture polish or harsh chemical cleaning products.
Does Material Things provide measuring and installation?
Yes. Material Things provides a complete service encompassing the initial design consultation, measuring, detailed survey and professional installation.
How much do made-to-measure shutters cost?
The price depends on the dimensions and shape of your windows, the chosen shutter style, louvre size, finish and any special design requirements.
Following your consultation and initial measurements, we will provide a clear, tailored quotation with no obligation to proceed.